Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.
Education and Experience
2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.
4-year bachelor’s degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.
CORE WORK ACTIVITIES
Supporting Client Technology Needs
Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
Monitors, verifies and manages the acquisition and maintenance of property based systems.
Assists in analyzing information, identifying current and potential problems and proposing solutions.
Maintains, inspects and repairs equipment.
Inspects the equipment or the environment.
Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.
Verifies solutions are consistent with the client’s needs and brand specific IR environment.
Administers and maintains mail and email.
Maintains inventories and manages IT hardware/software.
Provides Internet support and maintenance (if applicable)
Provides cable management support.
Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
Consults on specific application issues or hardware/software problems.
Provides feedback to Lodging IR on application functional performance and system performance.
Managing Projects and Policies
Supports determining whether events or processes comply with laws, regulations, or standards.
Monitors processes and evaluates information according to SOP and LSOP requirements.
Enforces IR policies and standards protecting company hardware, software and other resources at the property.
Maintaining Information Systems and Technology Goals
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.
Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
Verifies proper asset management.
Performs on-site monitoring of all projects.
Demonstrating and Applying IR Knowledge
Keeps up-to-date technically and applies new knowledge to your job.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Provides technical expertise and support.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
Manages vendors for property IT requirements functioning as escalation point for problem resolution.