Ubisoft Abu Dhabi is seeking a customer support intern who would assist in answering players’ queries and also helping towards the community management tasks for our games. The customer support intern would learn the Live Operations of a game and contribute to the team where required.

Key Responsibilities:

Provide first class support to customers via ticketing system
Answer players queries in a clear and concise manner
Work with our QA department to make sure players’ bugs are addressed in a timely manner
Provide support for in game moderation
Diagnose and troubleshoot customer technical problems
Investigate and resolve customer accounts and billing issues
Ensure customer input is communicated & answered to via proper channels (bugs, feature requests, etc.)
Know the games inside out to ensure all players queries are addressed appropriately
Follow up on store reviews and reply to them
Assist in creating and sending appropriate reports based on customer support feedbacks /community and store feedbacks

Key Requirements:

Avid social / mobile games player
Keen interest in industry and market trends
Good knowledge & practice of social networking sites
Outstanding customer service skills
Should be native or fluent in English (especially written)
Excellent verbal and written communication skills
Previous experience in Customer Support is a plus
Qualifications
A Bachelor’s degree or any other relevant training or equivalent