1 Aug 2021

Full-Time John and Smith Solutions LLP Looking For Customer Relationship Executive

John and Smith Solutions LLP – Posted by TBS Kozhikode, Kerala, India

Job Description

Urgently Hiring
Execute excellent communication skills, with a good telephone manner and be confident in dealing with a wide variety of people in UK.

  • Answering calls/ emails from staff and customers and communicating with them to know their availability (days they are available) and requesting to cover the shifts.
  • Working in the bridge of communication between staff and client i.e. Shift allocation, Shift cancellation, Early/Late start, Staff replacement
  • Plan and execute the staff allocation to cover the shifts
  • Sending the shift allocation message. (Includes the home names, time, date) to the staff.
  • Sending the shift allocation message. (Includes the home names, time, date) to the staff.
  • Updating the shifts details /Duty roster from home in the software. (Receiving shifts through Email, Phone, SMS).
  • Keep a record of each staff regarding their shift pattern (Preferred Day/night/early/late shifts)
  • Arranging transportation for those who require transportation.
  • Communicate with the nursing homes about the covered or uncovered shifts.
  • Resolving the Issues between the staff and client, patiently by not affecting the shift coverage

Application Deadline: 6/8/2021
Expected Start Date: 13/8/2021

Schedule: Flexible shift, UK shift,
Experience: Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)


John and Smith Solutions
Sahya, Govt.Cyber Park, Calicut
Phone: +91 9037913123, 9497584339
Email: [email protected]

Job Categories: Customer Service. Job Types: Full-Time. Salaries: 20,000 - 40,000.


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