Full-Time Reservation Agent Vacancy At Four Seasons Resort Bora Bora, French Polynesia
The Four Seasons Resort Bora Bora is located on an island paradise in the Pacfique South , including 108 bungalows on the water newly renovated and 7 villas beaches , a spa- cathedral , several restaurants outside , and offer many activities and experiences. In the heart of the lagoon and with a view of the majestic Mount Otemanu , the Resort has been named ” Best Epic Stay” in the world for 3 consecutive years by AFAR.
The reservation agent is the first point of contact for our customers when they wish to stay at our Resort.
Ensure the coordination of information with the various hotel services for perfect customer satisfaction;
Provide all necessary information to customers by phone, email or chat;
Receive incoming calls and take reservations on the Opera software;
Close sales, upgrades, early check-in, late check-out
Coordinate with the other departments every detail of the reservation by informing the manager concerned of special attentions;
Respond to booking emails and dispatch incoming emails;
Contact tour operators or customers to clarify various information (customer preferences for example);
Take note of customer complaints in accordance with the Four Seasons policy;
Write daily reports;
Experience of one to two years in a position in luxury hotel accommodation;
Preferably, a course in hospitality;
Bilingual in English and French (excellent reading, writing, comprehension and oral expression);
Good computer skills;
Sense of service ;
Good stress and priority management.
French citizen for work permit reasons
HOW TO APPLY