Full-Time Vacancy For Deputy Boutique Manager At Cartier
Job Description
Reference Code: 29340
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
MAIN PURPOSE
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
KEY RESPONSIBILITIES
1.Team Management & People Development
- Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
- Is responsible for of the integration and training of new comers
- Ensures the day-to-day management, training, coaching and motivation of the boutique team
- Ensures the day-to-day management of the Care Service team
2. Boutique Performance Management
- Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets
- Leads the implementation and monitoring of the action plans
- Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
- Assists the Boutique Manager to monitor the boutique KPIs
3. Boutique Operations & Administration
- Is responsible for the back office and administration of the boutique
- Ensures the execution and delivery in time of all boutique reports
- Oversees the boutique expenses
- Implements group, Maison and boutique policies, procedures and guidelines
4. Client Relationship & Portfolio Development
- Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique
- Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
- Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
LOCATION: United Arab Emirates
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
KEY SKILLS
- Management and leadership skills
- Business acumen
- Strategic thinking
- Client intelligence
- Excellent representation skills
- Structured and organized